Checklist For Help Desk Software Evaluation
Do you want a faster way to address your customer’s concerns? The help desk software might just be your best bet. Here is a smart checklist that will assist you to evaluate the help desk software in an easy way. Customer Base Location: Where are your customers located? Tech Savvy: What is your customer’s overall technical aptitude? Communication Medium: Which channels work best for them? Motivation: Can they seek the answers on their own first? Size: What is the exact number of your customers? Current Help Desk Operations Location: How does your staff work? On-site or off-site, or both? Tech [...]